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Sunpattikawa.com guarantees satisfaction with every product we sell. If an item does not meet your expectation, please follow these procedures to insure a prompt replacement, refund, or credit:

Using a good carton, return package via Parcel Carrier of your choice. (Sunpattikawa.com will refund the actual ground shipping costs to return damaged merchandise or to return merchandise due to a mis-shipment).

Complete the returns form on the back of your packing slip. If you do not have your packing slip, please include a note stating purchaser's name, address and approximate date of purchase.

Send returns to: Jl. Pluit Sakti Raya No. 126, Jakarta Utara, 14450, Jakarta Raya - INDONESIA. We will pay shipping cost as we make a mistake.

Keep a record of shipment until you have received credit or replacement merchandise.

For additional information on our return policies, please e-mail us at : info@sunpattikawa.com